Administration

Troubleshoot collection

Diagnose delayed or failed search and AI collection without losing the original scope.

Overview

Collection depends on external search and AI providers. A job can be queued, partially complete, rate-limited, or fail for one channel while other results remain usable.

  • Check job progress before starting another run
  • Identify the specific keyword, prompt, or provider
  • Preserve successful results
  • Retry only incomplete work when the product allows it

Recommended workflow

  1. Confirm the current job status and completed count.
  2. Read the visible error and affected channel.
  3. Check allowance and provider availability.
  4. Retry or contact support with the workspace, time, and affected item.

Interpretation and limits

Repeated manual retries can increase load without resolving an external provider issue. Preserve the error details for support.