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Policy

Terms of Service

The B2B terms for using Surfaze, including Customer Data, AI features, domestic and international billing, cancellation, and termination.

Announced: August 17, 2026 · Effective: August 17, 2026

Article 1. Purpose and scope

  • These Terms govern the use of Surfaze, related websites, applications, reports, and alerts provided by 사월이파리 (the “Company”).
  • The service is primarily for companies, institutions, business operators, and individuals acting for business purposes. A person accepting for an organization confirms authority to bind it.
  • A separate order form, proposal, enterprise agreement, or service-level agreement controls where it expressly differs from these Terms. Mandatory rights under applicable law are not excluded.
  • This English version is a convenience translation. If it conflicts with the Korean Terms, the Korean version prevails to the extent permitted by applicable law.

Article 2. Definitions

  • A Member is a person who creates an account, or the organization that person represents. A Workspace is the service area that separates brand settings, tracking data, members, subscription, and limits.
  • A Member invited to a Workspace is a workspace member. The Owner manages membership, roles, subscription, and payment.
  • Customer Data includes brand names, domains, keywords, prompts, competitors, settings, search results, AI inputs and outputs, reports, alerts, and feedback entered, connected, or generated through use of the service.
  • Paid Service means paid search and AI visibility tracking, analysis, reports, alerts, and related recommendations provided under a plan or separate agreement.

Article 3. Effect and changes

  • The agreement is formed when the Member accepts these Terms and completes registration.
  • Ordinary changes are announced seven days before effect. Changes materially adverse to Members are announced at least 30 days before effect through the service or email.
  • A Member may terminate before an amendment takes effect. Silence is not treated as consent where explicit consent is required by law.
  • An adverse price or renewal change applies no earlier than the next billing period after at least 30 days' notice, unless separately agreed.

Article 4. Accounts, members, and workspaces

  • Members must provide accurate information, protect credentials, and promptly report suspected misuse or unauthorized access.
  • Owners may invite members and grant or revoke roles. Owners are responsible for appropriate access and guidance within their organization.
  • Activity performed within granted permissions is treated as Workspace activity. Internal ownership and authority disputes must be resolved by the Member's organization.
  • People under 18 may not create an account or use the service.

Article 5. Service

  • The service collects and analyzes supported Google and Naver search results, supported AI search citations, answers from ChatGPT, Claude, Gemini, and Perplexity, competitor mentions, alerts, and reports.
  • Members configure brands, domains, country, language, keywords, prompts, competitors, channels, models, alert destinations, and member permissions.
  • Features, limits, supported channels, scan cadence, and scope are defined by the current pricing page, product interface, or separate agreement.

Article 6. Changes and interruption

  • Search engines, AI models, APIs, browser policies, and data providers can change result format, accuracy, availability, and timing.
  • The Company may change delivery for improvement, security, maintenance, operations, or external-provider policy. A material reduction or termination of a core function will be announced within a reasonable period where possible.
  • Maintenance, incidents, security response, network failure, force majeure, or other unavoidable circumstances may temporarily interrupt service. No uptime guarantee applies without a separate service-level agreement.

Article 7. Free trial

  • A new Member may use one seven-day trial without registering a card. It begins when onboarding for the first Workspace is completed.
  • The trial includes three keywords, three AI prompts, 18 tracking units, two competitors, and the published supported channels and models.
  • The first collection starts after onboarding. Manual rescans may be restricted during the trial to manage cost and reliability.
  • After expiry, existing results may remain readable while new collection and other cost-bearing features stop until a paid plan begins.

Article 9. Withdrawal, refund, cancellation, and plan changes

  • Cancellation stops future renewal but access normally continues through the paid period unless otherwise shown or agreed.
  • Where a statutory withdrawal right applies, a Member may request withdrawal within seven days after the later of the payment date or the start of the paid service, subject to the limitations permitted by Korean law.
  • When a withdrawal or mid-term cancellation refund is accepted, the Company deducts the paid service period already provided and completed scans, AI analyses, reports, and other delivered services. The unused remaining period is refunded as the payment amount divided by the total number of days in the applicable billing period, multiplied by the number of unused days. Statutory exceptions and any applicable separate agreement remain controlling.
  • If the Company is at fault or a duplicate or erroneous charge occurs, the Company prioritizes cancellation through the original payment method and uses an agreed alternative only when that cancellation is impracticable.
  • Plan upgrades, downgrades, prorating, and effective dates follow the confirmation screen or separate agreement presented before approval.

Article 10. Customer Data and AI data policy

  • The Member retains rights in Customer Data and grants the Company the limited right to host, process, reproduce, and transmit it only as needed to provide, secure, and improve the contracted service.
  • The Member must have lawful authority to enter Customer Data and must not submit unnecessary sensitive or third-party personal information.
  • Prompts and relevant context can be sent to selected AI or search providers to perform requested collection. Provider output may be inaccurate, incomplete, or variable and must be reviewed before business use.
  • The Company does not claim ownership of Customer Data and does not use one customer's confidential data to publish another customer's content.

Article 11. Intellectual property and license

  • The Company and its licensors retain rights in the service, software, design, documentation, trademarks, and general know-how, excluding Customer Data and third-party content.
  • During the agreement, the Member receives a limited, non-exclusive, non-transferable right to use the service for internal business purposes within the subscribed scope.
  • Feedback may be used to improve the service without identifying the Member or disclosing confidential information.

Article 12. Member duties and prohibited conduct

  • Members must comply with law, these Terms, plan limits, and reasonable product instructions.
  • Members may not misuse credentials, evade limits, scrape or overload the service, reverse engineer except where law permits, introduce malware, violate third-party rights, or use results for unlawful discrimination or deception.
  • The Company may restrict affected access when reasonably necessary to stop security risk, abuse, non-payment, or material breach, with notice where practical.

Article 13. Confidentiality and security cooperation

  • Each party must protect non-public business, technical, customer, and security information received from the other and use it only for the agreement.
  • Confidentiality does not cover information lawfully public, already known without restriction, independently developed, or lawfully received from another source.
  • A legally compelled disclosure is limited to what is required and, where permitted, preceded by notice to the other party.

Article 14. External services and warranty scope

  • Search engines, AI providers, payment providers, email, Slack, and linked websites are operated by independent third parties under their own terms and policies.
  • The Company does not guarantee a particular search rank, AI mention, citation, traffic level, revenue result, indexing outcome, or uninterrupted external provider response.
  • Recommendations and reports support business judgment but are not legal, financial, or professional advice and should be verified against current facts.

Article 15. Termination and data handling

  • A Member may cancel a subscription or request account or Workspace deletion through available settings or customer support, subject to ownership verification and outstanding obligations.
  • The Company may terminate or restrict the agreement for material breach, unlawful use, repeated non-payment, or serious security risk after notice and a reasonable cure period where appropriate.
  • After termination, active access ends and Customer Data is deleted or de-identified under the Privacy Policy, except records retained by law, dispute preservation, backup cycles, or separate contract.

Article 16. Damages and limitation of liability

  • Each party is responsible for direct loss caused by its intentional misconduct or negligence under applicable law.
  • To the extent permitted by law, neither party is liable for indirect, special, incidental, or consequential loss, lost opportunity, or loss caused solely by an external provider beyond reasonable control.
  • Any contractual liability cap stated in an order form or separate agreement applies. Mandatory liability, intentional misconduct, gross negligence, personal injury, and other non-excludable rights are not limited.
  • The Member is responsible within its fault for third-party claims caused by unlawful Customer Data, infringement, or breach of these Terms.

Article 17. Notice, support, and disputes

  • The Company may provide notices through the registered email, in-product notification, or service announcement. Members must keep contact information current.
  • Questions about service, payment, data, or complaints may be sent to support@mail.surfaze.xyz or 010-5349-1717.
  • These Terms are governed by the laws of the Republic of Korea. The parties will first attempt good-faith consultation; unresolved disputes are submitted to the court having jurisdiction under Korean civil procedure.
  • Mandatory consumer jurisdiction and dispute-resolution rights apply where the Member is legally entitled to them.